MotivAction Conference and Events Direct  

Research/Focus Groups

Researching the needs and wants of your customers is a vital aspect of ensuring the solutions you deliver are well targeted and subsequently effective.

We use a variety of means to collect, analyse and interpret information - to provide you with the relevant feedback you need to plan a successful campaign or event.

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Focus Group Facilitation

Focus Group Facilitation

Our facilitators can help ensure a productive and impartial focus group campaign that elicits and delivers the results you are looking for.




 
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Mystery Guests & Shoppers

Mystery Guests & Shoppers

Whether you have one store or hundreds, one office or multiple sites, we can provide the relevant mystery shoppers or guests to assess their experience and ensure that your customer service is up to standard. Alternatively, turn the tables and put our instant celebrations on the road to recognise great customer experiences.




 
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Telephone Surveys

Telephone Surveys

Do you need to know how your clients perceive you? Do you need to know how your customer service could be improved? Let us help by conducting a telephone survey to gather the data you need to successfully plan any subsequent action.




 
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Project Post Mortems

Project Post Mortems

If you want to make your next programme, project or event even better (if that’s possible!) then we can work with you to identify things gone right as well as things to improve. Most important is the action list and communication of learning points.




 
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General Elections

General Elections

Want to know what’s hot and what’s not, what works and what doesn’t? Let us ballot your employees to find out the general consensus of opinion and see where you excel, where there is room for improvement, or opinions on proposed changes.




 
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Group Opinion Surveys

Group Opinion Surveys

Do you want to study the opinions, attitudes and values encompassed by your employees or clients? Let us develop a tailor made questionnaire that can help you research current attitudes and highlight any areas that need improvement.




 
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